Terms of Service
Payment
We accept most payment methods – paypal, bank transfers, money orders, and credit cards. All payments must be cleared before we start making the design you have paid for.
Custom Engraving
We use advanced laser equipment for accurate engravings. You can select the font and phrase and we will engrave it for 4$ per letter. Some designs may have thin bands or complex interiors that pose a limit for engraving, please contact us with any question.
Shipping
Responsibility for customs and taxes is on the buyer, please check these before you purchase. All of our designs are sent by insured express mail worldwide, for most destination it takes 4-7 business days to arrive excluding customs delays. Please note that if you choose to send your parcel to a workplace or an apartment building the insurance expires once it is signed for by anyone receiving it. All our designs are packed in our own design, special gift boxes – strong enough for shipping and pretty enough to use as a gift box.
Our Return Policy
Your complete satisfaction with your purchase is a top priority for us. If for any reason you would like to return or exchange an item you have purchased we offer a 14 days return policy. The refund for an order will be processed only once the item has arrived back to our facility and was approved to be in its original condition. The refund will be 90% of the item cost with a minimum charge of 40USD. Return shipping is under the buyer's responsibility and any charges, taxes, or customs that will apply to the return shipping will be deducted from the refund amount. Please note that to be eligible for a return, items must be in their original purchase condition, including all product documentation, in their original package, and shipped within 14 days. Insuring returned parcels is the responsibility of the customer if a parcel is lost or stolen we will not be able to refund.
Non-Refundable Items
Custom engraved jewelry items may not be returned for a refund. All custom engraved rings may be returned for credit, however, engraving fees are non-refundable. Special orders are final sales and are not eligible for return. Returns without pre-approval, and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Warranty
We offer a full 2-year warranty for any damage that is not the result of neglect use.
Cancellations Or Changes Of An Order
If you would like to change or cancel an order please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. A charge of up to 5% of the purchase may occur according to the original order status upon canceling or changing the order (if you let us know within 48 hours the return/cancel will be in full). Some changes may cause delays in shipping your order.
Privacy Policy
Your privacy is important to us, our commitment to you is to respect and protect the privacy and information you provide to us. We may use the information you provided to us in order to send you promotional emails which you can unsubscribe at any time. We will not share any of your personal information with any external companies.
Policies and FAQs
Custom orders are most welcome, feel free to ask for any item with any adjustment or anything else you want me to make, we enjoy creating and love challenges. Wholesale & consignment is also possible depending on the item. feel free to ask anything else.
Allergies and sensitivities
Please note that, unless indicated or agreed otherwise, all white gold jewelry contains a certain amount of nickel. If you are aware of any sensitivity we recommend choosing platinum, other gold colors, or consult with us before ordering. Any other sensitivity that has requires prior consultation before ordering.
Care and maintenance of your jewelry
Most items can easily be cleaned and maintained at home. -If you order an item that contains opals please be aware it is a sensitive stone that may chip or break if hit directly by a hard object. Opals are also sensitive to chemicals and certain fluids, please avoid applying creams and liquids on them. -Pearls are sensitive to scratches, chemicals, and creams (like perfumes) that can ruin them. -Rhodium plating that is used for some white gold jewelry may start fading after a while depending on how you use your jewelry but can be easily renewed by a qualified local jeweler
Sizing
Sizes displayed on our website are standard US sizes. It is important to get measured by a professional jeweler or with professional measuring tools before ordering to get an accurate size. For rings and bands 4mm wide or wider you need to measure for a wide band that is often slightly larger than a thin band. A wide band’s size is measured by the inner diameter. Standard Fit Rings – When placed on a jeweler’s mandrel, the lower edge of the ring that meets the mandrel indicates the ring size. Comfort-Fit Rings – When placed on a jeweler’s mandrel, the middle ring that meets the mandrel indicates the ring size. Please note that some designs cannot be resized because of how they are made (mostly designs with a 360 pattern) and would need to be remade if the size is wrong if you have any doubt please contact us before you order. Most of our engagement rings can be resized locally by a qualified jeweler, please check with us before you order to verify that.
PLEASE NOTE – all rings are priced up to size 7.5 Any ring size 7.5 or over will be priced individually, please contact me for a price offer.
All of the above policies are relevant for orders made on this website only if you purchase on any other venue please check policies that apply to it.